Shipping policy
Shipping Policy
📦 Order Processing
All orders are processed within 24 to 48 business hours following confirmation of your purchase.
Once your order has been shipped, you will receive a confirmation email containing your package tracking information.
🌎 Free International Shipping
SofiaSteam offers free international shipping.
We ship orders to multiple countries. However, shipping availability may vary depending on the destination and carrier restrictions.
⏱️ Delivery Times
Delivery times vary depending on the destination country, customs processing, and the carrier used.
Please note that all delivery times are estimates and may vary depending on:
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the destination country;
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order volume;
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weather conditions;
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carrier delays;
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customs processing;
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periods of high demand.
Delivery times exclude weekends, holidays, and the initial order processing period.
📬 Order Tracking
A tracking number will be sent to you by email once your order has been shipped.
Please allow some time for the tracking information to appear in the carrier’s system.
🛃 Customs Duties and Import Taxes
Depending on your country of residence, local authorities may charge taxes, customs duties, or import fees.
These charges are not collected by SofiaSteam and are not included in free shipping. The customer is responsible for any additional fees required by the authorities in their country.
🏠 Shipping Address
The customer is responsible for providing a complete and accurate shipping address when placing an order.
SofiaSteam cannot be held responsible for delays, lost packages, or returned shipments caused by an incorrect or incomplete address.
Please contact us as soon as possible if you notice an error in your address. Address changes cannot be guaranteed once an order has already been processed or shipped.
⚠️ Important Information
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Delivery times are provided as estimates only.
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Additional delays may occur during periods of high demand.
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Customs delays are beyond SofiaSteam’s control.
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SofiaSteam cannot guarantee a specific delivery date.
📩 Questions
For any questions regarding your order or delivery, please contact our customer service team: